Friday, February 06, 2009

Fireworks CS4 crashes on launch with "Fireworks Unexpectedly Quits" Message


Hello All! I have had Dreamweaver, Flash, and Fireworks 8 for some time now and thought that it might be time for an upgrade since I am using it a lot for class. So I first bought and installed the new Dreamweaver CS4 edition, which is pretty nice. Anyhow, last night I installed (or tried!) to install Fireworks CS4. Everything installed without a problem; however, upon trying to load it, I immediately got a message stating that "Adobe has detected that the application Fireworks has unexpectedly quite". It then proceeded to ask me if I wanted to send a crash report, blah blah. So I started trying to figure it out. Nothing would work. And what is more, I searched Google and found that crashing Fireworks CS4 is a major issue, but everyone who had the problem was stating that it was getting to the splash screen and then crashing, citing some internal error. Turns out this was resolved in most cases by corrupted fonts, or fonts that were installed that Fireworks did not like, though this seemed to be limited to Mac OS.

For the life of me, I could not find anything related to my specific problem. Somewhere along the line I decided to create another new admin user account (I am using Vista SP1 by the way) and see if it would load from there. Lo and behold, it did! So now what? I was thinking a permissions issue, but it could not be I thought. I checked everything and after 4 stinking hours and right before I gave up. I FOUND the solution that worked for me! I wish I remembered the name of the person that I got the workaround from so I could give him or her credit, but unfortunately I have lost the page (I do know it was on an Adobe U2U forum though.Anyhow, this is what worked for me:



Apparently, to solve this issue, one must venture into Dreamweaver where a little unassuming site definition or two is offending Fireworks and it will not start. So:

1.) Open Dreamweaver and click on sites-->Manage Sites
2.) Export and save all your sites and then remove them from the site manager.
3.) Close Dreamweaver and try to relaunch Fireworks.
4.) If Fireworks does not open, then this is not your problem.
5.) However, if it does open, then we can now figure out which sites are causing the problem.
6.) Close Fireworks again.
7.) Open Dreamweaver and go to site manager and import ONE site. Save and close Dreamweaver and try to Open Fireworks.
8.) If Fireworks opens then this was not the offender and can remain in the site manager.
9.) If Fireworks does not open, then you will need to rebuild this site directly in Dreamweaver again.
10.) Keep this cycle up until all sites (that work) have been imported into Dreamweaver. (In my case I had 2 that were causing problems, which makes sense as one was duplicated originally from the other.

I really hope this helps (and that my blog gets listed towards the top of search engines on this topic since it took me forever to find something on it.

Good Luck!

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